If there are no agents available, the callsĪre placed in an ACD queue and receive periodic announcements while waiting for an Incoming calls and routes the calls to agents. To assist you in handling incoming calls. Press the CHANGE softkey Display will read: “Minutes”: _ “Įnterprise Edge Call Center Agent User CardĮnterprise Edge Call Center is an automatic call distribution (ACD) system designed Press NEXT Display will read: “Minutes: # “ġ7. (in 24-hour format – Ex.: 5:00pm = 17:00.ĭisplay will then read the new Hour programmed.ġ6. Press the CHANGE softkey Display will read: “Hour: _ “ġ5. Press the CHANGE softkey Display will read: “Hour:ġ4. Enter the new DAY Display will then read the new Day programmedġ3. Press NEXT Display will read: “Month: # “ġ1 Press the CHANGE softkey, (If the day is incorrect) Display will read: “Day: _ “ġ2. Enter the new MONTH Display will then read the new Month programmedġ0. Press the CHANGE softkey, (If the month is incorrect) Display will read: “Month: _ “ĩ. Press NEXT Display will read: “Month: # “Ĩ. Enter the new YEAR Display will then read the new Year programmed.ħ. Press the CHANGE softkey, (If the year is incorrect) Display will read: “Year: _ “Ħ. Press the CHANGE softkey Display will read: “Year: # “ĥ. Press NEXT Display will read: “Date DD MM YY”Ĥ. Press: NEXT (if you fail to do this step, the name will not be saved!!!)ģ. Enter the extension number of which you wish to change the nameġ0. Press: SHOW Display will read: “Show set:_”Ĩ. Press the SHOW Display will read: “Set names”ħ. To program another Speed Dial Number, repeat steps 6 thru 14.ĥ. Press: NEXT Speed dial 01 has now been programmed: Press: NEXT Display will read: “Bypass restr’n:N”ġ4.
Press: NEXT Display will read: “Display digits:Y”ġ3. Press: NEXT Display will read: “Use prime line”ġ2. Press: SHOW Display will read: “No number stored”Ĩ. Enter: 01 or 02 or 03 etc… Display will read: “Speed dial #:01”ħ. Press: SHOW Display will read: “Speed Dial #:_”Ħ. Configuration”įollow steps 1-3 under “Log Into System Features”Ĥ. Enter Password: 2 6 6 3 4 4 Display will read: ” A.
Nortel phones have been a leader in communication services for decades, and Ohio TeleCom is proud to offer Nortel’s high quality and reliable business phones and systems to its customers.Ģ. Including Nortel Voice Mail systems Flash and Call Pilot. We service all Nortel telephone systems including the BCM50, BCM100, BCM200, BCM400, BCM450, CICS and MICS running conventional telephony using the M7316 M7310 M7324 M7208 M7100 model telephones and the IP based telephones. Our local certified technicians and our access to repair and replacement parts will keep your system operational. Ohio TeleCom will Install, Service and Repair Nortel Norstar Meridian BCM 200 Business Telephone Systems in Dayton, Columbus, Cincinnati Metro Areas.
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